Help & Support  
     
  In this section you can find various questions that we usually receive from our clients and prospective clients. Should you be unable to find the answer to your question, please do not hesitate to contact us by e-mail or phone and we will be glad to answer you back... even if you just need some information.
   
 
> Why do I, or my business need a website?
> How much will a website cost me?
> What are domain names? What options do I have?
> What is web hosting? What options do I have?
> Can I get e-mail with my website?
> Do you re-design existing websites?
> How long would it take to have a website finished?
> I am currently using another company's service, can I change now?
> Website maintenance/updates, can I do this myself?
> I cant find my website in the search engines. Can you help?
> Once my website design is completed -what after sales service do you offer?
> Do I have to keep my website with you forever, or can I move it to another supplier to host it if I wish?
> Are there any hidden costs or charges associated with your services?
> I've made my decision - I want you to design my web site. Now what do I do?
   

> Why do I, or my business need a website?
  There are several reasons why a business, organisation or individual would need a website. The most common use is to make/showcase your business online, however there are a lot of other purposes where a website might be very helpful. A website can be used to:
  • Advertise your products and services on the web.
  • Promote your business and brand online.
  • Promote oneself personally or professionally (Political career, artists, singers, dancers, designers)
  • Improve communication with your clients/group/organisation members.
  • Receive information from your customers/general public/group members.
  • Generate awareness; such as petitions, political campaigns, information campaigns

One has to keep in mind that a website is available 24/7 and visible absolutely worldwide. So this makes it a perfect medium to get your message along.
 

> How much will a website cost me?
  There are quite a few factors that are going to affect the ultimate cost of your web site. These factors include how many pages you are going to have, if you will sell products on your website, the amount of graphic work involved, and how interactive your future web site will be. You will also need web hosting and domain name registration. Click here for a free price quote.
 
> What are domain names? What options do I have?
  A domain name is a specific web site address that you choose for your website and we can register and maintain this for you for an annual fee. For example, our domain is storm-design.net. Other options include, .com / .net / .org / .com.mt / .net.mt / .org.mt / .ws / .info / .tv - These are just a few from what's available. Most opt in for the most obvious choice which is the .com, however there is no rule on which extension you have to chose. We however recommend that if your website is targeting a specific market targeted by country, one should chose a domain name which is country specific; .com.mt for Maltese sites, .it for Italian sites, .de for German sites etc... It's also important to chose a domain that is memorable and non confusing.
 
> What is web hosting? What options do I have?
  Web hosting is like a space on the web so your website can be uploaded to this location so it can be accessed from everyone. Website hosting is usually paid for with a monthly or yearly fee.
 
> Can I get e-mail with my website?
  Along with your web hosting service, we can also provide email accounts that carry your chosen domain name; for example yourname@yourwebsiteaddress.com.
 
> Do you re-design existing websites?
  Once a website has been established for a long time, the design will start to look outdated. After some years, some clients decide to re-design or refresh their image. There are various methods how this can be achieved. We would need to talk to you to establish your requirements and the best method for your company.
 
> How long would it take to have a website finished?
  The time frame is determined by the size of your web site, the complexity of your site design, and our current client design schedule.
 
> I am currently using another company's service, can I change now?
  You would first need to check with your current company and read any contracts that you might have signed. Some companies claim complete ownership of the sites they create, domains registered and any content management systems that might be running on the website back end. Some sites can be easily and seamlessly be moved from one company to the other, however one has to evaluate each case individually. Please get in touch with us and let us know what you need, and we can take up your case and offer you a free consultation.

Important : If you are planning to have a website designed for you, make sure that the provider is not locking you in with a contract that binds your website to his service. Make sure that you have full rights to move the website to another provider quickly and easily without and hidden fees or charges.
 
> Website maintenance/updates, can I do this myself?
  A frequently updated website is one of the secrets to it's success. No one likes website that are old, stale and never updated. Some companies, due to lack of time opt in to have the updates performed by the company for a fee. Others might prefer to do the updates themselves. The changes can be either done directly in the website files, or alternatively, a content management system can be installed to make website updating as easy as using an office application, however this significantly increases the website final cost.
 
> I cant find my website in the search engines. Can you help?
  A website is useless if it cant be found in the search engines. for your website to appear in the search results, the sites have to be submitted to search engines and get a reasonable amount of links to it. A service that can help a lot in this case is SEO (Search Engine Optimisation) We can optimise your website so that it is easily read by search engines, get more links to your website, submit your site to the relevant directories and promote your website through Google Adverts.
 
> Once my website design is completed -what after sales service do you offer?
  After the completion of a website project we are available for after sales service. Any slight tweaks or amendments are carried out to the site free of charge in the first month. Any support thereafter will be charged at an hourly rate.
 
> Do I have to keep my website with you forever, or can I move it to another supplier to host it if I wish?
  We do not claim ownership of any website we create. The website will be owned fully by the client. The client has complete liberty to take the website over and move to any other company if the need arises.
 
> Are there any hidden costs or charges associated with your services?
  No, there are no hidden charges associated with any of our services.
 
> I've made my decision - I want you to design my web site. Now what do I do?
  We are thrilled to hear that you chose us to take care of your website. Click here to get in touch with us, so we can discuss your project.
   
 
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